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We close for Christmas at midday on 19th December and will re-open on Monday 5th January 2026. During this time no orders will be processed. Thank you for your understanding. We wish all our customers a merry Christmas and a happy New Year!

Returns

To return an item you ordered:
  1. If you have an account, sign in and click on the "Orders" tab
  2. If you don't yet have an account, find the order confirmation email sent after placing your order
  3. Make a note of the order number
  4. Send an email to sales@falconindustrial.co.uk with your order number and a brief explanation for returning the item
  5. We will contact you to arrange shipping the item back to us via tracked delivery
  6. On receipt of the shipped item(s) your refund will be processed.