Terms and Conditions

Payment

We accept payment by most major credit or debit cards registered throughout the world. Please ensure that the expiry date of your credit/debit card is after the anticipated dispatch date of your order. Payment will be debited from your account just before the dispatch of your goods, and if your payment card has expired, we will be unable to take payment and fulfil your order. We regret that we are unable to accept payment by cheque, cash, Gift Vouchers, High Street Vouchers, Purchase Orders or any other form of payment other than credit or debit cards.

Validation Checks

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Falcon Industrial Supplies Ltd will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Falcon Industrial Supplies Ltd website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

Liability

The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay.

Delivery of Goods

We can deliver to addresses anywhere in the EU subject to security checks through our payment partner Barclaycard. For deliveries to non UK addresses and certain remote UK locations e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands there may be an additional delivery charge and slightly longer delivery lead-time. This charge will be shown clearly during the checkout process. Goods can be delivered either to your home address, to an alternative address or to your work. Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery or by courier. A signature is required for all Royal Mail Recorded Delivery and courier deliveries. If your order contains more than one product the individual products may, on occasions, be sent on multiple dispatches at no extra charge.

Delivery Charges

The delivery charge for each item is listed on the product detail page. When you add products to your shopping basket the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process. We make every effort to keep our delivery charges as low as possible. The delivery charge depends on the size and weight of the product ordered and the delivery service option you choose.

Delivery Times

You can choose from our Standard Delivery Service or Flexible Delivery Options. Standard delivery of stocked items is normally within 5 working days. Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days. Some items are delivered directly to you from the manufacturer and may incur a longer delivery lead time. This is clearly shown on the product detail page. For Next Day Delivery, orders must be placed by 2pm. Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery or by courier. A signature is required for all Royal Mail Recorded Delivery and courier deliveries. Goods delivered by courier should arrive between 9am and 5pm, however our couriers may attempt delivery outside these hours, up to 9pm Monday to Friday. All courier deliveries must be signed for. If you are out when the courier arrives the courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot. Deliveries to non-Mainland UK, remote locations or Worldwide may take longer.

Please note that if your order is made up of a combination of items, deliveries may, on occasion be made separately. Risk in the goods will pass to you on delivery. We reserve the right to alter or amend delivery times in exceptional circumstances. We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

In the event that we fail to meet a specified delivery date you will have the option of either cancelling your order and receiving a full refund, or continuing with the order and accepting a refund of any additional delivery charge we have made. Delivery times quoted above can vary depending on stock availability and delivery location.

After-sales Service and Guarantees

Where applicable, details of manufacturers' guarantees or service arrangements will be provided with the product. After sales service and warranty/guarantee claims will initially be dealt with by us at Falcon Industrial Supplies Ltd.

Restrictions on Ordering and Delivery

We can only accept orders from holders of credit or debit cards who pass the stringent checks that our payment partner Barclaycard authorize. We can deliver to most addresses in the UK and EU. All goods are subject to availability. Where a person attempts to buy goods where minimum age limits apply, the contract will be deemed void where the individual is below the required age limit.

Complaints and Queries

If you are not happy with any aspect of our online service, discover a fault with our website, or if you have any queries or comments relating to an order placed online, please contact us and we will do everything we can to help you. Your access to the Falcon Industrial Supplies Ltd website may occasionally be restricted to allow for the introduction of new products or features, site development, maintenance or repairs. We will attempt to restore the service as soon as we reasonably can.

Safe Shopping Guarantee

We have used every effort to ensure that shopping on the Internet with Falcon Industrial Supplies Ltd is as safe as purchasing by card in a store. Our secure server software encrypts all of your personal information sent over the Internet. In processing your order, your information may have to be sent over the Internet more than once. At no point is your order information sent in this way without encryption. Although we endeavour to take all reasonable steps to protect your personal information, we cannot guarantee the complete security of any data you disclose online. You accept the inherent security risks of providing personal information and dealing online over the Internet and Falcon Industrial Supplies Ltd cannot be held responsible for any breach of security unless it is due to our negligence.